- I can't sign in.
- On the sign-in screen, tap Forgot your password? and we'll email you a link to set a new one. A new account confirms its email address before the iPhone app signs it in, so look for our email, and check your spam folder.
- How do I change my email or password?
- In Menu → Account. A new email address takes over once you open the link we send to it.
- How do I turn on two-factor sign-in?
- In Menu → Account → Two-Factor Authentication.
- How do I delete my account?
- In Menu → Account → Delete Account, then confirm with your password. What is erased and what stays is in the Privacy Policy.
- How do I cancel a plan I bought on my iPhone?
- Plans bought in the iPhone app are subscriptions with Apple. Open Menu → Plan → Manage Subscriptions, or your iPhone's Settings → your name → Subscriptions, and cancel at least 24 hours before the period ends. On a new phone, Restore Purchases on the Plan screen brings your plan back.
- How do I change or cancel a plan I bought on the web?
- Menu → Plan → Manage Billing opens Stripe's billing page, where you can change your card, see your invoices or cancel.
- How do payments for bills work?
- Card payments go through Stripe, and payouts land in the bank account you connect in Menu → Payments. StepSpec never sees a full card or bank account number.
- Notifications aren't arriving.
- Check Menu → Notifications on that device, and your iPhone's Settings → Notifications → StepSpec.